Traeger Customer Service: Easy Returns and Reliable Support

Summary:

Traeger Grills offers a return policy effective from May 1st, 2024, allowing customers to return unused products purchased directly from Traeger within 45 days of shipment. Products must be unassembled and in original packaging. Returns are not accepted for pellets, sauces, or rubs. Refunds are processed within 10 business days, minus applicable return freight and restocking fees. Customers are responsible for return shipping unless the delivery was refused due to damage. Specific fees apply based on grill size and whether the grill was accepted or refused. For products bought from authorized dealers, their return policies apply.

What You Need to Know

When it comes to purchasing a new grill, peace of mind about the return process can make all the difference. Traeger Grills, known for their quality and customer-centric approach, provides a detailed return policy that ensures customer satisfaction while maintaining clear guidelines to streamline the process. Here’s an in-depth look at Traeger’s return policy, effective from May 1st, 2024.

Returning Your Traeger Grill: Conditions and Process

If you’ve purchased your Traeger grill directly from the Traeger website, via phone, or at a sponsored event, you have the option to return the product within 45 days from the original shipment date. However, it’s crucial to ensure that the product is unused, unassembled, and returned in its original packaging. This ensures that the product is in a resaleable condition, which is a standard practice in return policies to protect both the consumer and the company.

Certain items, such as pellets, sauces, and rubs, are non-returnable. This is likely due to health and safety regulations that prevent the resale of consumable goods. When returning your grill, including a copy of your original receipt will help expedite the process.

Fees and Refunds: What to Expect

Traeger’s return policy outlines specific fees associated with returning grills. If you refuse delivery of a grill without damage, you will incur return freight charges—$350 for full-size grills and griddles, and $100 for portable models like the Ranger and Tailgater. Additionally, all returned grills are subject to a restocking fee: $150 for full-size models and $50 for portable ones. These fees will be deducted from the original transaction amount.

Once the returned product is received and processed, refunds are typically applied to your credit or debit card within 10 business days. If the original payment method is no longer active, a check will be issued within 30 days. It’s also worth noting that if you opted for Traeger EZ-Pay, the payment plan will be canceled, and any installment payments made, minus applicable fees, will be refunded.

Customer Support and Order Cancellations

For any return-related assistance, Traeger’s customer service team is available daily from 6:00 AM to 10:00 PM Mountain Time at 1-800-TRAEGER (1-800-872-3437). If you need to cancel an order, it’s best to contact them within 24 hours of placing it. After 24 hours, the purchase falls under the return policy and will be subject to the applicable fees.

In summary, Traeger Grills’ return policy is designed to be fair and transparent, ensuring customers have a clear understanding of the conditions and fees associated with returns. By adhering to these guidelines, Traeger maintains a high standard of customer service and satisfaction.